Cancelation and Refund policy
Once booked, a puja cannot be cancelled. The client can reschedule to another date and time. However, if a puja request gets cancelled from Astropuja.com due to any reason, the client gets the full refund of his money within the next 15 days.
Delivery Policy:
We ship orders across world (USA/UK/Canada/Australia/Asia/Africa/Europe) All the items purchased from VedicVaani.com are shipped within 1-2 days of purchase vide Fedex/UPS/DHL/Bluedart/Indian Postal services. The shipping charges depend on the volume of the items and will be added to your cart when you checkout. The delivery time is 3-4 days across the world. We will email you the tracking no. as soon as the order is shipped and you can track the status at the relevant courier service website.
In rare cases, delays might occur due to customs clearance delays, flight delays, unavailability of ordered items and other uncontrolable circumstances like natural calamities. However, we always try our level best to ensure delivery within the number of days to delivery as mentioned above. In case the ordered item(s) do(es) not reach the customer within 30 days of our having shipped the same from India, we will offer a full refund, provided any tracking information does not show that delivery was attempted at the customer doorstep. However, in case of packages for which we do not have a tracking number, we will assume on good faith that the package delivery was not attempted and we will refund the entire amount after a month from our shipping date.
In case the package is returned to us after attempted delivery or because of a wrong shipping address provided by the customer at the time of placing order, we can reship your order, only after receiving an email and correct address from you. Customs charges and taxes, if any, will have to be borne by the customer. However, by experience, we have learned that customs charges are very rarely applicable on our packages.
In rare cases, delays might occur due to customs clearance delays, flight delays, unavailability of ordered items and other uncontrolable circumstances like natural calamities. However, we always try our level best to ensure delivery within the number of days to delivery as mentioned above. In case the ordered item(s) do(es) not reach the customer within 30 days of our having shipped the same from India, we will offer a full refund, provided any tracking information does not show that delivery was attempted at the customer doorstep. However, in case of packages for which we do not have a tracking number, we will assume on good faith that the package delivery was not attempted and we will refund the entire amount after a month from our shipping date.
In case the package is returned to us after attempted delivery or because of a wrong shipping address provided by the customer at the time of placing order, we can reship your order, only after receiving an email and correct address from you. Customs charges and taxes, if any, will have to be borne by the customer. However, by experience, we have learned that customs charges are very rarely applicable on our packages.